1. General Agreement / Conclusion of Distance Contract
Limited Liability Company “METELITSA”, registration No. 40003249858, legal address: Riga, Daugavgrīvas iela 70 k-1 - 6, LV-1007, hereinafter – OILER, provides the content available on the website OILER (hereinafter – the Website) and sells goods in accordance with the below Terms and Conditions, Delivery Terms, Return Policy, other rules and policies available on the Website (collectively – the Terms). By placing an order / making a purchase on the Website, the customer confirms that they have read, understood and unconditionally agree to these Terms.
1.2. If a consumer purchases goods offered on OILER via the Internet, such agreement is considered a distance contract in accordance with the Consumer Rights Protection Law, Cabinet Regulation No. 255 “Regulations regarding Distance Contracts” and related legislation of the Republic of Latvia.
1.3. If the person who placed the order lacks legal capacity and/or active legal capacity, liability for the order and payment lies with their legal representative (parent or guardian). In such case the order is irrevocable and the paid amount is not refundable.
1.4. By registering on the Website the customer creates an account through which a distance contract may be concluded. The distance contract is deemed concluded at the moment of payment for the goods.
2. Privacy
Information on how OILER processes your personal data is available in the Privacy Policy section of the Website.
3. Purpose of the Website
The Website is created and maintained by OILER. Its purpose is to allow customers to get acquainted with the goods sold by OILER, to purchase them and to ensure efficient communication with OILER regarding selection and purchase of goods offered on the Website.
4. Intellectual Property
4.1. All information available on the Website, including but not limited to trademarks, logos, texts, images, audio recordings, videos, their collections and layout (hereinafter – Content) is the property of OILER or its partners and is protected by the laws of the Republic of Latvia. Any use of Content that infringes intellectual property rights of OILER or its partners is prohibited.
4.2. Reproduction or republication of the Website Content in whole or in part is prohibited.
5. Goods
5.1. OILER offers spare parts for passenger cars and light commercial vehicles, batteries, car accessories, car electronics and tools (hereinafter – Goods).
5.2. OILER provides true and as complete as possible information about technical parameters of the Goods as well as, where possible, information about car models the Goods are suitable for. If you have questions regarding compatibility with a specific car model, please contact OILER before placing an order.
5.3. OILER strives to provide accurate information about available products, but cannot guarantee that the information fully describes the product.
5.4. All Goods purchased on the Website come with the manufacturer’s warranty specified for each particular item (warrantor, term, scope and conditions). Regardless of the manufacturer’s warranty, a consumer has statutory rights to claim non-conformity within 24 (twenty-four) months from the date of delivery.
5.5. To exercise warranty rights, the consumer must fill in the return form attached to each purchase and deliver the Goods together with the form to the OILER office at Riga, Daugavgrīvas iela 70 k-1 - 6, LV-1007 during office hours.
6. Pricing Policy
6.1. All prices on the Website are indicated in euros (EUR) and include VAT and other taxes/duties if applicable. Depending on the chosen delivery method, order amount and delivery address, a delivery fee may apply; it will be clearly indicated before payment confirmation and included in the total price.
6.2. OILER will indicate the final price of the Goods including taxes, duties and delivery/postage costs before conclusion of the distance contract. If delivery/postage costs cannot be calculated in advance, OILER will inform the customer accordingly.
6.3. If OILER discovers that the price indicated in the order differs from the price displayed on the Website at the time of ordering, OILER will contact the customer and offer to cancel the order. If contact cannot be established, the order will be considered cancelled and all payments will be refunded.
7. Payment
Information about available payment methods and procedures is available in the Payment section of the Website.
8. Delivery Procedure
8.1. Information about available delivery/receipt methods, procedures and costs is available in the Delivery Terms section of the Website. Information about stock availability and estimated delivery/receipt times is indicated in each product description.
8.2. By placing an order the customer agrees that OILER issues an electronic invoice which is valid without signature. A printed waybill can be provided if the customer requests it in advance by writing to info@OILER.
9. Right of Withdrawal
9.1. The customer has the right to withdraw from the distance contract within 30 (thirty) days after receiving the Goods without giving any reason. The withdrawal period is observed if the withdrawal notice is sent before the period expires.
9.2. To exercise the right of withdrawal the customer must unambiguously inform OILER of the decision to withdraw by sending a notice to info@OILER or by post to Riga, Daugavgrīvas iela 70 k-1 - 6, LV-1007. A sample withdrawal form is attached to each order.
9.3. After sending the withdrawal notice, the customer must return the Goods without undue delay and in any event not later than 14 (fourteen) days from the date of notifying OILER of the withdrawal. The Goods must be returned to the office during working hours or sent by post / to the agreed parcel terminal.
9.4. Upon withdrawal OILER refunds all payments received from the customer, including standard delivery costs, without undue delay and not later than 14 days after receiving the withdrawal notice. Refund is made using the same payment method unless the customer expressly agrees otherwise. OILER may withhold the refund until the Goods are returned.
9.5. The customer is liable for any diminution in value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. If Goods show signs of use, damage, dirt, assembly or wear, OILER may refuse to accept the return. Goods must be returned in original undamaged packaging.
10. Indemnity
The customer undertakes to indemnify, defend and hold harmless OILER from any claims, losses, damages, costs and legal expenses arising from third-party claims related to breach of these Terms, misrepresentations by the customer or misuse of the Website.
11. Dispute Resolution
11.1. All disputes related to registration on the Website or arising from performance, interpretation or termination of the distance contract shall first be resolved through negotiations.
11.2. OILER will respond to any customer claim within the time limits and in the manner prescribed by law and inform about possible solutions or alternatives.
11.3. If the dispute cannot be resolved by negotiation, the consumer may bring proceedings before a court of the Republic of Latvia or before the court of the consumer’s domicile.
11.4. OILER may bring proceedings against a consumer only in the courts of the consumer’s domicile.
11.5. These Terms do not in any way restrict the consumer’s right to apply to the Consumer Rights Protection Centre.
12. Signing of Documents
When goods are paid for and collected at the customer centre, the relevant transaction documents (cash receipt and/or waybill) are issued depending on the payment method. When goods are delivered to the address specified by the customer, the waybill sent to the e-mail indicated in the order serves as proof of purchase. The name and surname of the responsible person indicated on the document is equivalent to a signature. In case of return a credit note is issued – either in paper form or electronically to the e-mail address.
13. General Provisions
13.1. The customer agrees that these Terms constitute the entire agreement between the customer and OILER regarding use of the Website and its content.
13.2. OILER reserves the right to amend these Terms at any time by publishing the updated version on the Website with the date of the last update. Changes take effect immediately upon publication. Continued use of the Website after changes constitutes acceptance of the amended Terms.
13.3. Nothing in these Terms shall be construed as establishing a partnership or joint venture. Failure to enforce any provision does not waive the right to enforce it later. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and the invalid provision shall be reformed to the maximum extent permitted by law to reflect the original intent.