Privacy and Cookies Policy
This Privacy and Cookies Policy explains how SIA “METELITSA” processes personal data and uses cookies through the online store OILER. We process personal data responsibly, transparently, and in accordance with the General Data Protection Regulation (GDPR) of the European Union and the laws of the Republic of Latvia.
1. Data Controller
The controller of personal data processing is SIA “METELITSA”,
registration No. 40003249858,
legal address: Riga, Daugavgrīvas iela 70 k-1 – 6, LV-1007,
website: OILER,
contact email: [email protected].
2. Personal Data We Process
When using the Website or placing an order, we may process the following personal data:
- first and last name;
- email address;
- delivery address;
- information about orders, payments, and returns;
- technical data related to Website usage (e.g., IP address, browser, device type).
Personal data is used solely for order processing, delivery, returns, refunds, customer communication, and improving Website functionality.
3. Orders, Returns, and Refunds
Personal data related to purchases, returns, and refunds is processed to fulfill distance contracts and comply with legal requirements.
Detailed purchase, return, and refund terms are available in the Sales Terms and Conditions.
4. Analytics and Marketing
To analyze Website usage and improve service quality, we use the following tools:
- Google Analytics 4;
- Google Tag Manager;
- Google Ads (for conversion tracking and advertising performance analysis).
These tools may collect anonymized or pseudonymized information about Website visits and usage.
5. Cookies
Cookies are small text files stored on your device when you visit the Website. They help ensure Website functionality, improve user experience, and analyze traffic.
We may use the following cookie categories:
- Functional cookies – ensure basic Website functionality;
- Analytics cookies – help understand how users use the Website;
- Marketing cookies – may be used to measure advertising effectiveness.
You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect Website functionality.
6. Security
To ensure Website security and protect against misuse, we use:
- Cloudflare (firewall and security solutions);
- Google reCAPTCHA to protect forms from automated abuse.
7. Data Retention
Personal data is stored only for as long as necessary for the specific processing purpose or as required by law (e.g., accounting regulations).
8. Your Rights
You have the right to:
- receive information about the processing of your personal data;
- request correction or deletion of data;
- restrict the processing of personal data;
- object to the processing of personal data;
- file a complaint with the Data State Inspectorate.
9. Contact
If you have questions regarding this policy or personal data processing, please contact us at [email protected].